Privacy Policy

Last updated: August 24, 2026

Hanz Driven operates this website and online store, including the related information, content, features, tools, products, and services offered through it (the “Services”). Hanz Driven is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Hanz Driven collects, uses, processes, and discloses personal information when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with Hanz Driven and where you reside, we may collect or process information including:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, including products viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled, as well as your transaction history.

• Payment information, including payment and transaction information processed through Shopify and applicable payment providers. Hanz Driven does not directly store complete payment card details where those details are processed by our payment providers.

• Account information, such as your username, account preferences, settings, and other information associated with your customer account.

• Communications, including information you provide when contacting our customer support team or otherwise communicating with us.

• Device and technical information, including your browser, device, network connection, IP address, and similar identifiers.

• Usage information, including information about how you browse, navigate, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you create an account, place an order, communicate with us, subscribe to communications, or otherwise provide information to us.

• Automatically when you use our website or Services, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our business.

• From payment processors, shipping and fulfillment providers, fraud-prevention services, marketing providers, and other business partners where permitted by law.

How We Use Personal Information

We may use personal information for purposes including:

Providing and Improving Our Services

We use personal information to process payments, fulfill and deliver orders, maintain customer accounts, process authorized returns or exchanges, provide customer support, remember preferences, improve our Services, and provide a customized shopping experience.

Security and Fraud Prevention

We may use personal information to authenticate transactions and accounts, protect our customers and business, and detect, investigate, prevent, or respond to suspected fraudulent, illegal, abusive, unsafe, or malicious activity.

This may include reviewing transaction information, payment verification results, order history, device or network information, shipping and billing information, and information provided by fraud-prevention and payment-processing services.

Communications

We use personal information to communicate with you regarding your orders, account, customer-service inquiries, transactions, policy updates, and other matters related to our Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing and promotional communications and to provide or measure advertising, including advertising that may be based on your interactions with our website.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications. You may continue to receive non-promotional communications relating to your orders, account, or transactions.

Legal and Business Purposes

We may use personal information where reasonably necessary to comply with applicable laws, respond to lawful requests or legal proceedings, protect our legal rights, enforce our terms and policies, resolve disputes, or investigate potential violations.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including:

• To Shopify, which provides the ecommerce platform used by Hanz Driven.

• To payment processors and financial-service providers involved in processing transactions.

• To shipping, fulfillment, logistics, and customs-service providers necessary to deliver orders.

• To technology, hosting, analytics, customer-support, fraud-prevention, security, and other service providers working on our behalf.

• To marketing and advertising providers where permitted by applicable law.

• When you direct or authorize us to disclose information.

• When required or permitted by law, legal process, or governmental authority.

• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information except for legitimate business purposes, with your consent where required, or as otherwise permitted or required by applicable law.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its services and the shopping experience.

Information submitted through our Services may be transmitted to Shopify and other service providers and may be processed in countries other than the country where you reside.

Certain Shopify features may use information from your interactions with Hanz Driven together with information from your interactions with Shopify or other Shopify merchants to provide enhanced services and personalized experiences.

For more information about Shopify's processing of personal information and privacy rights relating to information processed by Shopify, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Hanz Driven, Shopify, and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our Services, improve website performance, prevent fraud, and provide or measure advertising.

Depending on where you reside, you may have additional rights regarding the use of cookies and personal information for targeted advertising. Where required, we provide mechanisms for exercising those choices.

Third-Party Websites and Services

Our Services may contain links to websites, social-media platforms, or other services operated by third parties.

Hanz Driven does not control the privacy or security practices of these third parties. If you visit a third-party service, we encourage you to review its privacy policy and terms.

Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact our Privacy Officer.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Please do not send sensitive payment information, passwords, or other confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and business requirements.

Retention periods may vary depending on the nature of the information and our legal or operational obligations.

When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize, or otherwise securely dispose of it where required by applicable law.

International Processing and Transfers

Because Hanz Driven uses Shopify and other international service providers and sells products internationally, personal information may be transferred, stored, or processed outside the province, state, or country where you reside.

Where applicable law requires specific safeguards for international transfers, we and our service providers use appropriate transfer mechanisms.

Your Privacy Rights

Depending on where you reside and subject to applicable legal limitations and exceptions, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or request restriction of certain processing.

• Request portability of certain personal information.

• Opt out of certain uses or disclosures for targeted advertising where applicable.

• Submit a complaint regarding our handling of your personal information.

We may need to verify your identity before processing certain privacy requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable privacy legislation, including rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Where required, international transfers of personal information are made using recognized transfer mechanisms or other legally permitted safeguards.

You may also have the right to lodge a complaint with the applicable data-protection authority in your jurisdiction.

Canadian and British Columbia Privacy Rights

Hanz Driven handles personal information in accordance with applicable Canadian privacy requirements, including British Columbia privacy legislation where applicable.

You may contact our Privacy Officer regarding questions, requests, concerns, or complaints about how Hanz Driven handles your personal information.

Where applicable, you may also have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia or another applicable Canadian privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, legal requirements, or other operational considerations.

When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date above. Additional notice will be provided where required by applicable law.

Contact and Privacy Officer

Hanz Driven has designated a Privacy Officer responsible for overseeing our privacy practices and responding to privacy-related questions and requests.

For questions regarding this Privacy Policy, our handling of personal information, privacy requests, or privacy complaints, please contact:

Privacy Officer
Hanz Driven
Email: support@hanzdriven.com

We may request additional information where reasonably necessary to verify your identity before processing a privacy request.

For purposes of applicable data-protection laws, Hanz Driven is responsible for the personal information it collects and processes as described in this Privacy Policy.