Shipping & Delivery Policy

Last updated: August 24, 2026

At Hanz Driven, we take great care when preparing and shipping your order. The following policy explains our shipping procedures, delivery expectations, international duties, pre-orders, and other important shipping information.

Order Processing

Orders are processed and prepared for shipment as quickly as reasonably possible.

Processing time is separate from the estimated transit time provided by the shipping carrier.

During new releases, promotions, holidays, events, or other periods of high order volume, processing may take longer than usual.

Orders containing pre-order products may be held until the applicable pre-order products become available, depending on the products purchased and shipping arrangements selected.

Pre-Orders

Release and arrival dates displayed for pre-order products are estimates based on information provided by manufacturers, distributors, and suppliers.

Release dates frequently change and may be delayed or rescheduled by the manufacturer.

Once a product is released and shipped by our supplier, it will typically take additional time to arrive at the Hanz Driven warehouse. While products commonly arrive within approximately 1 to 2 weeks following the North America release, this is an estimate and is not guaranteed.

Manufacturing delays, international transportation, customs clearance, distribution, and other circumstances outside Hanz Driven's control may affect arrival dates.

Please review our Pre-Order FAQ for additional information regarding pre-orders.

Shipping Within Canada

Available shipping methods and applicable shipping charges are displayed during checkout.

Estimated delivery times provided at checkout or by the shipping carrier are estimates and may vary depending on destination, service level, weather, carrier operations, and other circumstances.

Shipping to the United States

For diecast orders shipped to the United States, applicable import tariffs and duties are prepaid by Hanz Driven.

This means customers should not ordinarily be required to pay those applicable import charges separately upon delivery.

If a different shipping arrangement applies to a particular order, any applicable duties, taxes, or import charges will be disclosed where required and reasonably possible.

International Shipping

We ship to select international destinations.

Unless expressly stated otherwise during checkout, international customers are responsible for applicable import duties, VAT, taxes, customs charges, brokerage fees, processing fees, and other charges imposed by the destination country, customs authority, or carrier.

These charges are not additional charges imposed by Hanz Driven and may not always be possible to calculate in advance.

If duties and import taxes are specifically collected or identified as prepaid at checkout, the applicable shipment will be processed using the corresponding shipping arrangement.

Hanz Driven provides customs documentation based on the products purchased and applicable shipping requirements. We cannot intentionally declare false values, product descriptions, or other inaccurate information for the purpose of reducing or avoiding customs charges.

Customers are responsible for understanding the import requirements applicable in their destination country.

Apparel & Separate Shipments

Many Hanz Driven apparel products are fulfilled through partner fulfillment centres located closer to the customer.

As a result, apparel and diecast products purchased in the same order may be shipped separately and may arrive at different times.

Separate tracking information may be provided for each shipment where available.

Shipping Address

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, suite, unit, building, or other delivery information.

Hanz Driven is not responsible for additional shipping charges or carrier fees resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.

If a shipment is returned to Hanz Driven because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, the customer may be responsible for the cost of returning and reshipping the order, as well as any applicable duties, taxes, brokerage fees, or other carrier charges.

Please contact us as quickly as possible if you notice an error in your shipping address. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Packaging & Collectible Condition

All products sold by Hanz Driven are new unless specifically stated otherwise.

We understand that packaging condition is important to collectors and take considerable care when handling, storing, packing, and shipping collectible products.

However, manufacturer packaging is not guaranteed to be mint, flawless, or grading-quality unless expressly stated otherwise.

Minor packaging imperfections may occur during manufacturing, factory packing, transportation, and distribution before products reach Hanz Driven and are not considered significant shipping damage.

Please review our Collectible Packaging Condition Policy for complete information regarding carded products, boxed collectibles, minor packaging imperfections, and significant packaging damage.

Damaged Shipments

If an order arrives with significant shipping damage, please contact Hanz Driven within the timeframe specified in our Return & Refund Policy.

Please retain the product, manufacturer packaging, shipping carton, and internal packaging materials. We may request photographs of these materials to assess the claim and, where appropriate, submit a claim to the shipping carrier.

Do not discard the shipping carton or packaging until the claim has been reviewed.

Delivery Estimates & Carrier Delays

Delivery dates and transit times provided by Hanz Driven or shipping carriers are estimates unless expressly guaranteed as part of a particular shipping service.

Once a shipment is in transit, delays may occur due to carrier operations, customs processing, border inspections, weather, transportation disruptions, labour disruptions, peak shipping periods, or other circumstances outside Hanz Driven's reasonable control.

Hanz Driven is not responsible for carrier or customs delays outside our reasonable control. However, this does not limit any rights customers may have under applicable consumer protection laws.

Tracking

Where tracking is available, tracking information will be provided after the applicable shipment has been processed.

Tracking information may take some time to become active after a shipping label is created or after the shipment is transferred to the carrier.

Signature Required

Orders containing more than $100 in merchandise, high-value or limited products, or orders being delivered to an address that Hanz Driven reasonably considers to present an elevated delivery risk may require a signature upon delivery.

Hanz Driven may add signature confirmation or other reasonable delivery-security measures when necessary to protect the shipment.

Lost, Missing or Delivery-Issue Shipments

If tracking indicates an unusual delay, loss, or other delivery issue, please contact Hanz Driven so that we can assist in investigating the shipment with the applicable carrier.

Carrier investigations and claims may require additional time and documentation.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbours where appropriate, concierge or building management, and any carrier delivery information before contacting us.

We will assist with legitimate delivery issues where reasonably possible.

Returned or Refused Shipments

If a shipment is returned to Hanz Driven because it was refused, unclaimed, undeliverable due to customer-provided address information, or because required import charges were not paid by the recipient, the customer may be responsible for applicable return shipping, duties, taxes, brokerage charges, and other costs incurred by Hanz Driven, except where prohibited by applicable law.

Any refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable law.

Contact

If you have questions regarding an order or shipment, please contact:

Hanz Driven
Email: support@hanzdriven.com